Refund and Returns Policy

Note: If any customer faces an issue where their parcel is delayed but they need it urgently, they should contact our support team. Please do not process any refund from your end. A refund will be issued from our side within 5 to 7 business days after the customer contacts our support team.

If purchased from a retailer, the customer must return the item purchased to the store where purchased pursuant to the terms of the retailers return policies. Previtalize will accept returns of merchandise purchased directly from previtalizeofficial (online or phone) only when the following conditions are satisfied:

Apparel: To be considered for reimbursement, apparel must be unworn and unwashed with all original tags and labels attached to the item.

Accessories: To be considered for reimbursement, accessories must be unworn and unwashed with all original tags and labels attached to the item in the original packaging.

Please allow 2 billing cycles for the refund credit to appear on your credit card statement. The original packing slip is required for reimbursement. Please note that we cannot trace your return. Please refer to your carrier of choice for their tracking services.

How to Return an Item To Receive Reimbursement

Please put the merchandise to be returned in the box in which it was received, if available.

Include the original packing slip to ensure accurate processing for the item(s) being returned.

Write “RETURN” on the top of the packing slip and specify what items are to be returned from the original order.

Address the Box to:
Top Shelf Coffee Roasters Inc.
10507 KINGHURST DR SUITE MB6 HOUSTON TX 77099

Ship using the carrier of your choice.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN.